Our Values
At Eggar Forrester, our values define our culture and approach. Our core values of Integrity, Excellence, and Care are embedded in everything we do. They not only shape the way we speak to clients but guide how we design products, services, and experiences.
These values are reflected across all our collateral, from the tone of our client communications to the clarity of our proposals and marketing materials.
When planning new offerings, we use our values as a decision-making lens to ensure that every solution is genuinely useful, responsibly delivered, and tailored to real client needs.
Internally, our management structure reinforces these principles by holding individuals accountable. This is achieved through regular performance conversations, shared standards, and a culture that celebrates doing the right thing for clients, not just meeting targets.
Our values aren’t just words on a page. They are the foundation of our service promise and how we earn long-term trust.
Integrity
We act with honesty, respect, and always in our clients’ best interests.
Integrity at EFI means doing what’s right, not what’s convenient. We treat clients with respect, offer transparent advice, and never push products that aren’t suitable. Clients experience this through clear, unbiased guidance, continuity of contact, and trust that we’ll always advocate on their behalf. It results in confidence, clarity, and long-term peace of mind.
Excellence
We deliver high-quality service and expert advice, every time.
Excellence is our commitment to setting the standard in every niche we serve. Clients benefit from a team that is proactive, detail-oriented, and deeply knowledgeable, ensuring the right cover is sourced efficiently. We go beyond expectations, providing fast responses, thorough support, and a service experience that feels personal, polished, and dependable.
Care
We care deeply about people, relationships, and doing right by our clients.
At EFI we really care about our colleagues, our clients, the insurers we deal with and the wider world. Care is woven into every part of EFI from how we communicate to how we manage claims. Clients feel this in the way we remember their needs, offer tailored solutions, and keep things simple when life gets complicated. We make insurance feel reassuring, not overwhelming.
Integrity
We act with honesty, respect, and always in our clients’ best interests.
Integrity at EFI means doing what’s right, not what’s convenient. We treat clients with respect, offer transparent advice, and never push products that aren’t suitable. Clients experience this through clear, unbiased guidance, continuity of contact, and trust that we’ll always advocate on their behalf. It results in confidence, clarity, and long-term peace of mind.
Excellence
We deliver high-quality service and expert advice, every time.
Excellence is our commitment to setting the standard in every niche we serve. Clients benefit from a team that is proactive, detail-oriented, and deeply knowledgeable, ensuring the right cover is sourced efficiently. We go beyond expectations, providing fast responses, thorough support, and a service experience that feels personal, polished, and dependable.
Care
We care deeply about people, relationships, and doing right by our clients.
At EFI we really care about our colleagues, our clients, the insurers we deal with and the wider world. Care is woven into every part of EFI from how we communicate to how we manage claims. Clients feel this in the way we remember their needs, offer tailored solutions, and keep things simple when life gets complicated. We make insurance feel reassuring, not overwhelming.
